目的：了解听碍高职学生的生活满意度现状，探讨影响听障高职生生活满意度的主客观因素。方法：采用《中国青少年生活满意度量表》对89名听障高职生进行调查，并对结果进行SPSS的统计分析。结果：①听障高职生在五个生活领域的满意度均值排列顺序由高到低依次为家庭满意度、友谊满意度、学业满意度、环境满意度、学校满意度和自由满意度；②不同性别听障高职生的生活满意度存在显著差异，听障高职女生的生活满意度总分显著高于听障高职男生，且在友谊满意度、自由满意度两个维度上也显著高于听障高职男生；③不同年级听障高职生在生活满意度总分上差异显著，且毕业班听障高职生在友谊满意度、学校满意度、环境满意度和学业满意度四个维度上也显著低于非毕业班的两个年级。结论：教育体制、课程教学、日常管理等客观原因，性别、年龄等人口学变量，均可能是影响听障高职生生活满意度的因素。

Objective:To understand the status of life satisfaction of hearing-impaired vocational college students, and to dis-cuss the subjective and objective factors thereof. Methods:89 hearing-impaired vocational college students were measured on their life satisfaction using CASLSS. Using SPSS to analysis the data. Results:(1) The rank ( from high to low) of the six dimensions of the life satisfaction was family, friend, learning, environment, school, and freedom. (2) There were significant differences on life satis-faction between different genders of vocational college students. Female students got higher scores than male students on the dimensions of friend, freedom and general life satisfaction. ( 3 ) There were significant differences on life satisfaction among different grades of hearing-impaired vocational college students, and the graduating students got lower scores than non-graduating students on the dimen-sions of friend, school, environment and learning. Conclusions:The

以上海市体育消费者为研究对象,运用顾客满意度理论,构建了上海市体育消费者满意度指数体系并进行测评。结果表明,上海市体育消费整体满意度较低,体育产品满意度高于体育服务的满意度,但都处于一般满意水平;不同年龄、学历、收入和性别的人群对体育产品消费和体育服务消费的满意度均处于基本满意水平。

By basing their research subject on Shanghai sports consumers, and by applying theories about customer satisfaction, the authors established a Shanghai sports consumer satisfaction degree index system, carried out evaluation, and revealed the following findings:the overall Shanghai sports consumer satisfaction degree was on the low side, the sports product satisfaction degree was higher than the sports service satisfaction degree, but both were at a level of general satisfaction;the sports product and service consumption satisfaction degrees of people with dif-ferent ages, educational backgrounds, incomes and genders were all at a level of basic satisfaction.

通过查阅文献和对比分析，从员工满意度的概念、相关理论研究，以及医务人员工作满意度的调查研究进展、国内外医务人员满意度的研究现状等角度，对医务人员满意度的研究进行描述分析，发现国内对聘用制医务人员的调查不多，对二级医院医生工作满意度方面的研究较少，对社区医务人员工作满意度的现状调查研究也不多见，调查量表缺乏符合我国医院实际情况的变量。随着对医务人员满意度的重视，现代医院应加强员工工作满意度的调查研究，及时、准确地掌握员工的工作满意度情况，有的放矢地采取改进措施，提高员工工作满意度。

Using the methods of literature review and comparative analysis ,the paper analyzes and the job satisfaction of medical staff from the angle of job satisfaction concept ,related theory research ,the research progress of medical staffs’ job satisfaction ,the research situation of medical staffs’ job satisfaction at home and abroad .It is difficulty to find the related research to the job satisfaction of employed medical staffs ,not much research was found on job satisfaction of staffs in second class hospitals and community hospitals .The scale needs to be improved and perfected in order to adapt to the current situation about the job satisfaction of medical staff at home .As the job satisfaction of the medical staff is more and more important ,the research of job satisfaction should be paid attention to ,and we can learn the whole condition about the job satisfaction in hospital correctly and immediately so taking measures to improve the degree of satisfaction .

目的：运用TOPSIS法对某市综合医院患者满意度调查测评结果进行评价，为医院提高患者满意度提供可靠的依据。方法应用TOPSIS法从患者对医生工作满意度、护理人员工作满意度、医技科室服务满意度、窗口服务满意度、医疗质量和效果满意度、医药收费规范合理满意度、整体环境满意度7个方面对2013年某市（县）8家综合性医院患者满意度调查测评结果进行综合评价。结果评价结果与医院实际情况相符合，在8家综合性医院患者满意度综合评价中，C院最好，A院最差。结论各医院都应加强医护人员沟通技巧；树立医疗服务新理念；以病人为中心，改造医疗服务流程；优化医院整体环境，营造舒心就医感受。

Objective To evaluate the results of the patients′satisfaction of one city′s comprehensive hospitals using TOPSIS method, so as to provide the basis for improving patients′satisfaction.Methods By using TOPSIS method to evaluate the result of patients′satisfaction of one city′s hospitals from the aspects of satisfaction to doctors、nurses、medical departments、quality of medical care, et al.Results The evaluation results was in accord with the fact, the best hospital was C, the worst was A in the results of eight hospitals′scores.Conclusion Measures of strengthening the construction of medical ethics of medical personnel, improving doctor-patient communication skills,renewing an idea,establishing the new concept of health services should be taken.Taking the patient as the center ,reforming of medical service flow and optimizing the overall environment of the hospital were helpful to create a comfortable feeling.

本研究在文献研究、专家(运动员)访谈和讨论、开放式问卷调查的基础上,编制了我国《高校运动员训练满意度量表》,并对其信度和效度进行了检验.结果表明:我国高校运动员训练满意度结构要素包括对训练状况的满意度、对教练因素的满意度、对自身情况的满意度和对后勤条件的满意度,且该量表有很好的信度和效度,可以用于高校运动员训练满意度水平的检测.

Literature search,case study,expert interviews,and investigation were employed to develop and validate a training satisfaction scale for Chinese college athletes.It was found that ructural elements of training satisfaction for high-performing college athletes included satisfaction of training status,satisfaction of coach factors,satisfaction of their own situation and satisfaction of logistics conditions.Data indicated that such a scale had good reliability and validity,and could be used to assess training satisfaction in college athletes.